Wintino Privacy Policy

At Wintino Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, or use our services at wintino.com. By using our platform, you consent to the practices described below.

Who We Are

Wintino is owned and operated by Sentoka LTD, a company registered in the Isle of Man under registration number 022924V, and licensed under the laws of Costa Rica. Throughout this document, "we," "us" and "our" refer to Sentoka LTD trading as Wintino Casino. We are responsible for determining the purposes and means of processing your personal data in accordance with applicable data protection laws.

Information We Collect

When you register at Wintino, we collect a range of information necessary to provide our services, verify your identity, and comply with licensing obligations. Our Wintino platform requires accurate data to maintain account security and prevent fraud.

• We collect your full name, date of birth, address, email and phone number during registration
• We gather identity verification documents such as passports, utility bills or bank statements
• We record your transaction history, including deposits, withdrawals and bonus activity
• We track your gaming activity, including games played, bets placed and session duration
• We log technical data such as your IP address, device type, browser and operating system
• We store communication records from LiveChat and email correspondence with our support team

How We Use Your Information

We at Wintino use your personal data for several legitimate purposes connected to operating our services. Our VIP loyalty program, bonus offers and responsible gambling tools all depend on accurate data processing.

• We use your data to create and manage your account
• We process your information to verify your identity and comply with anti-money laundering regulations
• We analyze your activity to personalize offers, bonuses and promotions
• We use your contact details to send service updates, newsletters and marketing communications, where you have consented
• We monitor transactions to detect and prevent fraudulent behavior
• We retain records as required by our Costa Rica license and applicable financial regulations

Cookies and Tracking Technologies

Here at Wintino Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookies help us understand which games and features are most popular among players searching for Wintino casino options. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, our Wintino operation may share information with trusted partners in order to deliver our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals via card, bank transfer, Mifinity and cryptocurrencies
• We work with identity verification providers to confirm your age and identity
• We disclose information to regulatory authorities and law enforcement when legally required
• We share data with game and live casino providers to ensure proper functioning of the games you play
• We may share information with fraud prevention and compliance services

Data Security

We at Wintino implement industry-standard security measures to protect your personal data from unauthorized access, loss or misuse. Our systems use encryption, secure servers and restricted access protocols. Customer funds are held separately in dedicated client bank accounts and are protected in the event of insolvency. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong }v@U1Bpr36uFp7&_s and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting and regulatory requirements. If your account becomes inactive after 180 days without login, it is charged a €5 monthly administration fee until the balance reaches zero, and we may retain your records throughout this period for compliance purposes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time
• You have the right to object to certain types of data processing

To exercise any of these rights, please contact our support team at [email protected].

Restricted Jurisdictions

Our Wintino services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, France, and several others listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we reserve the right to suspend your account and limit data processing accordingly.

Children's Privacy

Our services are intended strictly for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it.

International Data Transfers

As an international operator, we may transfer your personal data across borders to process transactions, verify identity, or provide customer support. Wherever we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, our Wintino support team is available 24/7 via LiveChat or by email at [email protected]. We support multiple languages, including English, German, French, Spanish, Italian, Polish, Czech, Slovak, Slovenian, Croatian, Hungarian, Finnish, Norwegian and Arabic, so you can reach us comfortably no matter where you are.