Wintino Terms and Conditions

Welcome to Wintino. These Terms and Conditions govern your use of our website, our casino games, and our sportsbook services. By registering an account with us, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of them, we ask that you refrain from using our services. Wintino is owned and operated by Sentoka LTD, a company registered in the Isle of Man under number 022924V, and we hold a license issued in Costa Rica that permits us to offer our games and betting products internationally.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require accurate and complete information during registration, and you agree to keep your profile details up to date. We reserve the right to request identity verification documents at any stage, including source-of-funds checks, before processing deposits or withdrawals.

• You may only register one account with us
• We do not accept customers from restricted jurisdictions, including Cyprus, France, the United Kingdom, the United States, Ukraine, and several other listed territories
• We may suspend or close accounts found to breach these eligibility rules

Deposits, Withdrawals, and Currencies

We support a wide range of currencies including EUR, USD, CAD, AUD, NZD, and several cryptocurrencies such as Bitcoin, Ethereum, USDT, and USDC. Our minimum deposit is €10 (or the currency equivalent), with a higher threshold of €30 for Bitcoin. Withdrawal minimums start at €10 for cards and bank transfers, and €20 for most cryptocurrencies. We process withdrawal requests through our financial department within three business days of the request, though additional verification checks may extend this timeframe. A maximum of three pending withdrawal requests can be held on your account at any time.

Our withdrawal limits are tied to your VIP level and are calculated on a daily and monthly basis. We may adjust these limits periodically, and per-transaction maximums may also apply depending on the payment method you select. Please note that an account left inactive for 180 days will incur a €5 monthly administration fee until the balance is exhausted.

Welcome Bonus and Promotional Terms

Our casino welcome bonus offers 125% of your first deposit up to €888 plus 250 free spins, available to newly registered customers making a minimum qualifying deposit of €20. We activate the deposit bonus and free spins separately within the My Bonus section of your profile. Wagering requirements are set at 35x the deposit and bonus amount, while winnings generated from free spins carry a 40x wagering requirement. Each bonus must be cleared within 10 days of activation, or both the bonus and any related winnings will be voided.

• Free spins are released in batches of 25 per day over 10 days, each batch expiring 24 hours after unlocking
• Any active casino bonus must be completed before free spins can be used
• A maximum bet limit of €100 (or currency equivalent) applies while a bonus is active
• Deposits made via Neteller or Skrill do not qualify for this promotion
• Bonuses cannot be combined, and activating a new offer will cancel the current one along with its winnings

Beyond the welcome offer, we provide additional promotions including reload bonuses, cashback offers, tournaments, and a Coins-based loyalty shop. Full terms for each promotion are published separately on our site and should be reviewed before participation.

Our Games and Providers

Wintino offers an extensive library exceeding 13,500 games, including over 11,000 slots and 359 jackpot titles, sourced from more than 120 studios such as Spinomenal, Playtech, Pragmatic Play, and Yggdrasil. Our live casino section, powered by providers including Pragmatic Live and Imagine Live, features roulette, blackjack, baccarat, poker, and game shows. We also operate a sportsbook offering live betting, horse racing, and virtual sports. We make reasonable efforts to ensure fair play through certified random number generators, but we do not guarantee uninterrupted access to any specific game or provider at all times.

Loyalty Program and VIP Levels

We operate a five-tier VIP program based on your activity over the 90 calendar days preceding a withdrawal request. Your level is determined by the ratio of deposits, withdrawals, and bonuses received, and we automatically downgrade accounts that show no betting activity for a full month. Higher levels unlock benefits such as personalised offers, increased withdrawal limits, cashback, and a dedicated VIP manager.

Responsible Gambling and Account Security

We are committed to promoting responsible play. You are responsible for maintaining the confidentiality of your login credentials, and we are not liable for losses resulting from unauthorized account access caused by your failure to protect this information. If you believe your gambling habits require attention, we encourage you to use our self-exclusion and deposit limit tools, available through your account settings or by contacting our support team.

Limitation of Liability

We provide our services on an "as is" basis and do not warrant that our website or games will be free of errors or interruptions. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend reviewing this page periodically, as continued use of our website after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 via live chat and email at [email protected]. We offer assistance in multiple languages, including English, German, French, Spanish, Italian, and Arabic, to ensure you receive the help you need whenever you play with us.